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FREE SHIPPING ON ALL ORDERS
FREE SHIPPING ON ALL ORDERS

Dundalk Leisurecraft Policy

Dundalk LeisureCraft Policy

Order Cancellation Policy:
  • Up to 14 Days from Order Entry: You can cancel your order without any penalty.
  • After 14 Days: A cancellation fee of $65.00 will be charged.
  • Within 7 Days of the Ship Date: Cancellation is not possible as the order is prepared for shipment.
Order Change Policy:
  • Up to 14 Days from Order Entry: You are free to make changes to your order without any penalty.
  • After 14 Days: Changes to your order will incur a $65.00 fee. This includes adding or removing products, changing the ship-to address, or altering the shipping method.
  • Within 7 Days of the Ship Date: No changes can be made to the order.
  • Post-Shipment: Changing the ship-to address after the product has shipped will incur a $250 fee.
Return Policy:
  • General Policy: Returns are generally not accepted due to the high cost of cross-border returns.
  • If Necessary: If a product must be returned, it will be subject to a 20% restocking fee. The customer is responsible for all shipping costs to the factory. The product must be returned in its original packaging and condition.
Customer Refusal to Accept Delivery:
  • If delivery is refused and we are asked to assist in reselling the product, a 15% restocking charge will be applied, and you will be responsible for all shipping and rerouting costs to a new address.
  • Shipping and Handling:
  • Free Shipping: We offer free shipping within the Continental USA. For shipments to Hawaii and Alaska, please contact us for a quote.
  • Residential Delivery: A $320.00 fee is required for sauna delivery to residential addresses, and a $120.00 fee for delivery of outdoor furniture like showers or Tiki Bars.
  • Large Items: If the crate is longer than 92 inches, the customer is responsible for unloading it from the delivery truck.
Customer Responsibilities:
  • Be prepared to arrange for unloading the sauna from the truck, especially if the crate is large or heavy.
  • Ensure that the delivery location is accessible by large trucks and has appropriate unloading facilities.
  • For any assistance or to make changes to your order, please contact us directly with your order number. We are committed to accommodating your needs and ensuring a smooth transaction. Thank you for choosing our products.